Illustrative: Saturday, 9:40 PM
A caller says their dog may have eaten chocolate. The assistant gives no advice, reads the emergency hospital your clinic chose (name, address, phone), offers to text it, and flags the call for your team.
AI receptionist for veterinary clinics
AI front desk for veterinary clinics: every pet owner gets an answer.
Valley Front Desk is an AI receptionist for veterinary clinics, built for Bay Area vet clinics. When your team is in exams, at lunch or closed for the night, your AI front desk answers in English, Spanish or Vietnamese, takes vaccine, wellness and sick-visit appointment requests, takes refill requests for your team, answers boarding, grooming and pricing questions from your approved answers, and points urgent after-hours calls to the emergency hospital you choose. It never gives medical advice for pets.
- Answers all day
- Español
- Tiếng Việt
- No medical advice
- No contract
The calls vet clinics get all day
A veterinary answering service for after-hours, lunch and busy exam blocks
An AI answering service for vets that handles the calls your front desk knows by heart, using your clinic's own answers.
Appointments, vaccines & new clients
Appointment, rescheduling and vaccine requests, ready for your team
Pet owners call to book annual exams, puppy and kitten series, boosters and "he's not eating" visits, or to move an appointment. We answer and collect what your team needs. We work with your current scheduling process.
- Owner name, callback number, pet's name, species, breed and age
- Reason for the visit and preferred times, following your scheduling rules
- Booking and rescheduling requests captured and sent to your clinic team to confirm
- New-client intake: contact details, pet details, prior clinic and what to bring (records, a stool sample), in your words
- Vaccine questions: which vaccines you offer and what they cost, from your clinic's list
After-hours emergencies
A 10 PM emergency gets your emergency-hospital info, not voicemail
The assistant never judges how serious a symptom is and never suggests home care. It routes, following your clinic's instructions.
- Urgent concerns you define (trouble breathing, possible toxin, hit by a car, can't urinate): the name, address and number of the emergency animal hospital you choose, or your on-call vet if you offer one
- Not sure? It errs toward your emergency instructions, never toward "wait and see"
- Everything else: an appointment request or a note for your team's morning summary
Refills, boarding, grooming & reminders
The everyday calls that eat your front desk's morning
- Prescription refill requests: pet, medication as the owner describes it, pickup or pharmacy, callback number, taken as a message for your team. Never approved by the assistant
- Boarding and grooming availability: dates requested, vaccine-record requirements and drop-off times from your policy, sent to your team to confirm
- Vaccine reminders and visit reminders: confirmation and reminder texts ahead of visits to owners who opted in (Full Desk and up)
- Lost or found pets: caller, pet description, where and when, and a callback number, sent straight to your team
- Pricing, hours, directions and payment options, and "do you see exotics?", answered from your clinic's own list
Example calls (illustrative)
What a few vet clinic calls could sound like
Illustrative examples written for this page, not real callers or clinics. Your setup uses your clinic's name, services and rules.
Illustrative: Tuesday, 12:30 PM
An owner wants a kitten's second round of vaccines and asks what it costs. The assistant reads your clinic's price, collects the kitten's details and sends your team an appointment request to confirm.
Illustrative: Sunday, 4:15 PM
A long-time client asks for a refill of her cat's medication, then asks about boarding over the holidays. Both go to your team as messages with everything they need.
Comparison
AI receptionist vs a traditional veterinary answering service
| Valley Front Desk | Message-taking service | |
|---|---|---|
| Answers questions | From answers your clinic approves | Usually takes a message |
| Appointment requests | Captured and sent to your team to confirm | Usually a callback message |
| Many calls at once | Yes | Depends on staffing |
| Spanish and Vietnamese | Every plan | Varies |
| After-hours emergencies | Your emergency-hospital info, or your on-call vet | Varies |
| Medical advice | Never | Varies |
How it works for your clinic
How your AI front desk for vet clinics goes live in about a week
A short call. We learn your services, hours, species you see, price list, boarding and grooming rules and which emergency hospital you refer to.
You approve every answer. We write your playbook; your team signs off on each answer and urgent-call rule.
Test calls. You call in as a pet owner and hear exactly what callers will hear.
Forward your calls. Keep the number you already have. After-hours, lunch or unanswered calls come to us, and your team gets one summary every morning.
Pricing
Simple monthly plans for vet clinics. No contract.
Per clinic location. Start with after-hours coverage and add booking requests and reminder texts when you're ready.
After-Hours
$297/mo
Nights, weekends, lunch and busy lines. 600 minutes.
Booking
$497/mo
Adds booking straight into your schedule and new-client intake. 1,000 minutes.
Full Desk
$797/mo
Adds confirmations and reminders to pet owners who opted in. 2,000 minutes.
Available now · 2–4 week setup
Complete Front Desk
$1,197/mo
Adds check-in (available during setup), digital intake forms, automatic insurance eligibility checks and billing help. See what's included.
Setup time depends on your scheduling software.
Service area
An AI answering service for vets across the Bay Area
We serve Bay Area vet clinics and California veterinary practices, small-animal and mixed, from San Francisco, Oakland and Fremont to Palo Alto, Sunnyvale, Santa Clara and San Jose, down to Morgan Hill and Gilroy. We work remotely, so setup happens over a short call and email.
South Bay
San Jose, Milpitas, Santa Clara, Sunnyvale, Mountain View, Cupertino, Campbell, Los Gatos, Saratoga, Morgan Hill, Gilroy
Peninsula
Palo Alto, Los Altos, Los Altos Hills, Menlo Park, Atherton, Woodside, Portola Valley, Redwood City, San Carlos, Belmont, San Mateo, Foster City, Burlingame, Millbrae, San Bruno, South San Francisco, Brisbane, Colma, Daly City
East Bay
Oakland, Berkeley, San Leandro, Hayward, Union City, Fremont, Newark, Concord, Walnut Creek
San Francisco
San Francisco
Tri-Valley
Pleasanton, Livermore, Dublin, San Ramon, Danville
Coast
Half Moon Bay, Pacifica
Related pages
- AI receptionist for dental offices: New-patient booking, insurance questions and dental emergencies routed.
- AI receptionist for law firms: New-client intake, consultation booking and urgent calls to your on-call attorney.
- AI receptionist for real estate agents: Showing requests and buyer and seller leads captured while warm.
- How setup works: Live in about a week, on the phone number you already have.
- AI receptionist pricing: Monthly plans per location, no contract.
- AI receptionist for every kind of office: Every business we set up, and how we tailor it to yours.
Vet clinics: try it for 14 days for $99
We set up your playbook, emergency-hospital routing and refill requests with you. No contract, and you decide after 14 days.
AI front desk for veterinary clinics: questions and answers
What is an AI front desk for veterinary clinics?
An AI front desk for veterinary clinics answers the calls your team can't get to, in a natural voice. Ours takes wellness, vaccine and sick-visit appointment requests, answers boarding, grooming, hours and pricing questions from answers your clinic approves, passes refill requests to your team, and gives after-hours callers with an urgent pet problem the emergency hospital you name, or connects them to your on-call vet. It never gives medical advice for pets.
How is an AI receptionist for veterinary clinics different from a traditional veterinary answering service?
A message-taking veterinary answering service leaves your team a list of callbacks. Our AI receptionist answers questions from your approved answers, takes appointment and rescheduling requests, handles several calls at once, speaks English, Spanish and Vietnamese on every plan, and sends one morning summary. Urgent calls still go where your doctors decide.
Do you offer after-hours phone answering for vet clinics?
Yes. Most clinics start with after-hours phone answering: evenings, overnight, weekends and holidays. You can add lunch and overflow coverage so callers aren't sent to voicemail during a busy exam block.
What happens when a pet emergency call comes in after hours?
It routes the call and never advises. Following your clinic's instructions, it gives the caller the name, address and phone number of the emergency animal hospital you choose, or connects them to your on-call vet if you offer one, and notes the call for your team. It doesn't judge how serious a symptom is or suggest home care.
Can it handle prescription refill requests?
It takes a message for your team: pet's name, owner's name, medication as the owner describes it, pharmacy or pickup preference and callback number. It never approves a refill or says when one will be ready unless you give it that answer.
Can it answer vaccine and pricing questions?
Yes, from your clinic's own answers and price list. It can say which vaccines you offer, what boarding requires, and what an exam or vaccine visit costs at your clinic. It doesn't recommend a vaccine schedule for a specific pet; that question goes to your team.
Can it send reminder texts to pet owners?
On the Full Desk plan and up, it sends appointment confirmations and reminder texts ahead of visits to pet owners who opted in. Texts follow your wording and schedule. See Pricing.
Does it work with our practice software?
We work with your current scheduling process. The assistant captures each appointment or rescheduling request (pet, owner, reason and preferred times) and sends it to your team to confirm in your own system. Nothing is added to your schedule without your team.
Do you serve vet clinics across the Bay Area?
Yes. We work with Bay Area vet clinics and California veterinary practices from San Francisco, Oakland and Fremont to Palo Alto, Sunnyvale, Santa Clara, San Jose, Morgan Hill and Gilroy. Setup happens remotely over a short call and email.
Do we have to change our phone number?
No. Your clinic keeps its number and phones. You forward after-hours, busy or unanswered calls to us, and we walk you through it.
Will it replace our front desk team?
No. Your AI front desk covers the calls your team can't get to: after hours, over lunch, during a busy exam block and when every line is ringing. Your team stays in charge of the schedule and every medical question.